Let's get you unstuck.
For account, recording, privacy, payment, or browser-connector help, email us and include the Heka version shown at the bottom of the app.
Quick checks
- Keep the Heka Mac app running before opening Chrome.
- In Chrome Extensions, make sure Heka for Chrome is enabled.
- Grant Screen Recording and Accessibility only from macOS Settings.
- Start and stop recordings from Heka, not from the extension.
Privacy or data request
Email support@useheka.com with the request and enough account information for us to locate the relevant records. See the Privacy Policy for available rights and verification details.
TabAI Inc. · Heka Support